PRODUCT CUSTOMIZATION

PRODUCT PACKAGING AND DELIVERY METHODS

The packaging of the goods ordered through the Site is carried out directly by the Packaging Area of Michelangelo S.r.l.s, on site.

 

Michelangelo S.r.l.s guarantees 100% the perfect integrity, complete closure and uniqueness of the packaging created by the Packaging Area. Michelangelo S.r.l.s will deliver the package within a few hours of the order to a manager of the company selected for shipping (the selected company will be communicated to the customer, Bartolini, SDA etc.).

 

Michelangelo S.r.l.s will communicate to the Customer the delivery of the package to the "courier" and the associated and unique Tracking Number (shipment number). An email will be sent to the registration address or to your site account with the courier tracking so you can monitor the shipment.

 

The products will be delivered to the address indicated by the Customer within the terms established by the service of the company selected for shipping and defined during the online sale. The customer is informed and aware of these terms which, from time to time, vary depending on the type of order placed (variable weight, size for the packaging of the goods) and the delivery location.

 

Furthermore, the customer will be notified via SMS to the mobile number provided at registration, on the day of delivery.

SHIPPING COST

The shipping cost is broken down as follows:

• ITALY = FREE

• EUROPE = €20 (COUNTRIES WITH CUSTOMS THE COST MUST BE AGREED)

• EXTRA EUROPE = PRICE TO BE AGREED DEPENDING ON THE COUNTRY

COMPLAINTS Any complaint, however, can be forwarded in writing to: Michelangelo S.r.l.s, Via Cioppo San Vito 52, Solofra 83029 (AV) or info@michelangelocollezioni.it The company Michelangelo S.r.l.s makes itself available to the customer to deal with any possible problems incurred during the order and its fulfillment. However, Michelangelo S.r.l.s is not responsible for any misunderstandings and/or errors and/or losses attributable to the companies selected for the shipment.